Privacy Policy

Clareto (“we”) is committed to protecting and preserving your privacy. This policy, together with our Terms of Use, and any other underlying agreements or terms, sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us. By using this website,, (the “Site”), you are accepting the practices described in this Privacy Policy. This Privacy Policy also describes the way we process, use, and disclose information that you provide to us when you use our Site.


By using this Site, you consent to the use of the information that you provide to us per this Privacy Policy. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will let you know of such changes by posting a notice on our Site. Your continued use of the Site will be considered your agreement that your information may be used per the new policy. If you do not agree with the changes, then you should stop using the Site, and you should let us know that you do not want your information used per the changes.

1.      Information We Collect

In operating our Site, we may collect and process the following data about you:

Personal Information

While using our Site, you may provide us with certain personal information that can be used to contact you or identify you. Such information may include but is not limited to contact information (such as e-mail address, telephone number, address) and your first name and last name.

We may also collect information you provide to us when you communicate with us for any reason, such as through the Contact form on our website.

By providing a telephone number to Clareto, you agree that a representative of Clareto can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.

Usage Data

We may collect information on how the Site is accessed and used (“Usage Data”) by you. This Usage Data may include information such as your device’s Internet Protocol address, browser type, browser version, the webpages of our Site that you visit, the time and date of your visit, the time spent on those webpages, unique device identifiers and other diagnostic data. Generally, we do not consider Usage Data to be personal information because Usage Data by itself usually does not identify an individual. However, we will treat Usage Data as personal information if we ever associate it with other personal identifiers.

We do not track our users across time or across websites. To learn more about our use of cookies on the Site, please see section below, “How We Use Cookies.”

2.      How we Use Your Information

The information that we collect and store relating to you is primarily used to enable us to supply our services to you in the best possible manner. In addition, we may use the information for the following purposes:

  • To provide and maintain our Site;
  • To operate, improve and personalize the products and services we offer, and to give each user a more consistent and personalized experience;
  • To notify you about changes to our Site;
  • To allow you to participate in interactive features of our Site when you choose to do so;
  • To provide customer support;
  • To gather analysis or valuable information so that we can improve our Site;
  • To monitor the usage of our Site;
  • To detect, prevent and address technical and/or security issues to our Site;
  • To contact users, either via email or telephone as authorized by law and consistent with this Privacy Policy;
  • To verify personal information with third parties as necessary.

3.      Security

To secure your information, we have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Site. Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on our Site, and transmission of such data is therefore entirely at your own risk.

4.      Disclosing Your Information

Where applicable, we may disclose your personal information to any affiliated business entities or third parties necessary to supply our services to you. This includes, where applicable, MedVirginia, Inc. and its other subsidiaries, as well as third parties involved in the administration and operation of our services. We may also disclose your personal information to other third parties, such as:

  • Where we sell or share any or all our business and/or our assets to a third party, whether through bankruptcy proceedings or other sale or merger.
  • Where we are legally required to disclose your information, including, but not limited to, per a valid subpoena, order, search warrant or other law enforcement request.
  • When we are contractually bound to disclose it.

If required by applicable law, if we disclose personal information for a purpose set forth herein, we will enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

5.      How We Use Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with an enjoyable experience when you browse our Site and allows us to improve our Site. These cookies expire when your browsing session ends. By continuing to browse the Site, you are agreeing to our use of cookies.

A “cookie” is a piece of text which asks permission to be placed on your device’s hard drive. Once you agree, this cookie file is stored on the hard drive of your device. They help us to improve our Site. They present the content from our Site in the most effective manner for you and your device. We also use cookies to aggregate user statistics and improve website functionality.

Our Site uses the following types of cookies:

  • Session Cookies: We use Session Cookies to operate our Site.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

These cookies do not track our users across time or across websites, nor do they collect data for behavioral advertising purposes.

However, you may choose to disable certain performance and/or security cookies, to the extent they are not necessary for the functioning of our Site; but, note that we are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on our Site without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on our Site.

6.      Third Party Websites

By accessing third party websites through our Site, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7.       Users Only of Legal Age of Majority

Our Site is designed and intended for those who have reached the age of majority (18 years of age). By using our Site, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 may submit or post any information, including personally identifying information, on our Site. Under no circumstances may anyone under age 13 use our Site. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.

8.      Accessibility Statement

We are committed to making sure that our Site is accessible to everyone. To access this Privacy Policy in an alternative form, please please send us an email at For more information, please see our Accessibility Statement here.

9.      Contacting Us

We welcome any queries, comments, complaints or requests you may have about this Privacy Policy. Please do not hesitate to contact us at:

3202 West Broad Street
Richmond, VA 23230
(804) 409-0050

Effective Date: 03/22/2024